FREQUENTLY ASKED QUESTIONS

And Policies

HOW QUICKLY DO YOU SHIP OUT THE ORDERS?

We pride ourselves on trying to get orders out as soon as possible.  That means:

  • Orders placed after 2pm will NORMALLY ship next day.

  • Orders placed before 2pm will NORMALLY ship that day.

  • 95% of our orders go within 24 hours

  • Very rarely will we take 48 hours to ship

HOW MUCH IS SHIPPING?

Shipping is INCLUDED in all of the prices unless stated differently.

If you live in the Metro-Detroit area and would like to pick-up, use the PROMO CODE: PICKUP to save on shipping.   We are located in the 8 mile and Telegraph area (48219).

WHAT ARE THE DIMENSIONS OF YOUR GLOWFORGE MATERIAL?

All boards are cut to approximately 11.75" x 19.125".  Some boards in the box may be slightly longer or shorter, but the sized stated is the standard.

WHAT IS THE RETURN/REFUND POLICY?

Returns are accepted in the case that we send you materials that don't match the description of what you have ordered.  All other returns will be handled on a case-by-case basis.

We will refund any order that hasn't shipped yet.  However, all refunds are subject to a 3 - 6 % transaction fee.

WHAT ARE THE PAYMENT OPTIONS?

We accept credit cards, debit cards, Paypal, Afterpay, and Sezzle.